TERMS & CONDITIONS

Matos Liceia Home – Sole proprietorship
Neuenhof AG, Switzerland

1. Scope

These Terms and Conditions (T&C) apply to all purchases made by consumers (B2C) via the Matos Liceia Home online shop.

2. Offer and Conclusion of Contract

  • The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.

  • A contract is only concluded once Matos Liceia Home confirms the order by e-mail.

3. Prices and Payment Terms

  • All prices are stated in Swiss Francs (CHF).

  • Prices are exclusive of VAT, as Matos Liceia Home is exempt from VAT according to Art. 10 para. 2 lit. a VAT Act.

  • Shipping costs are charged separately (see sec. 4).

  • Accepted payment methods: Credit card, TWINT, Klarna, Bank transfer, Apple Pay and Google Pay (via Stripe).

4. Delivery and Shipping Costs

  • Delivery is only available within Switzerland and Liechtenstein.

  • Orders are prepared for shipping within 2 business days after receipt of payment.

  • After handover to the Swiss Post, Matos Liceia Home is not liable for delivery delays. (Standard delivery time: approx. 2 business days).

  • Shipping costs: CHF 8.00 for orders under CHF 160.00. Free shipping for orders of CHF 160.00 or more.

5. Right of Withdrawal / Returns

  • Customers may return goods within 14 days after receipt.

  • Condition: Goods must be in their original packaging, unused and unwashed.

  • Return shipping costs are borne by the customer.

  • Refunds will be made to the original payment method after inspection of the returned goods.

6. Warranty

  • Statutory warranty according to Swiss Code of Obligations (OR) applies.

  • Damages caused by improper use or disregard of care instructions are excluded from the warranty.

7. Liability

  • Matos Liceia Home is only liable for damages caused by intent or gross negligence.

  • Any further liability is excluded to the extent permitted by law.

8. Applicable Law and Jurisdiction

  • Swiss law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

  • Place of jurisdiction is the registered office of Matos Liceia Home, Neuenhof (AG), Switzerland.

9. Severability Clause

If any provision of these T&C is invalid, the validity of the remaining provisions shall not be affected.

Last updated on September 2025.