TERMS & CONDITIONS

Matos Liceia Home
Sole Proprietorship
Neuenhof AG
Switzerland

1. Scope

These General Terms and Conditions (GTC) apply to all orders placed by consumers (B2C) through the online shop of Matos Liceia Home.

Other language versions of these General Terms and Conditions are provided for information purposes only. The German version is legally binding.

2. Offer and Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer. It is a non-binding request to submit an order.

A contract is concluded only through the express acceptance by Matos Liceia Home (e.g. order confirmation/shipping confirmation by email).

3. Prices and Payment Terms

All prices are in Swiss francs (CHF).

Prices are exclusive of VAT, as Matos Liceia Home is exempt from VAT under Art. 10 para. 2 lit. a of the Swiss VAT Act (MWSTG). If VAT applies, it is included in the displayed price.

If Matos Liceia Home is exempt from VAT, this applies only if the legal requirements are met. In the event of a change in VAT obligation, prices will be adjusted accordingly.

Shipping costs are charged separately (see section 4).

Accepted payment methods (via Stripe): Credit card, Klarna, Apple Pay, and Google Pay.

4. Delivery and Shipping Costs

Delivery is made exclusively within Switzerland and Liechtenstein.

Orders are prepared for shipment within 2 working days after receipt of payment.

The transport risk is borne by Matos Liceia Home until the goods are handed over to the customer at the place of delivery. For shipments handed over to the post office or other logistics partners, the usual practice applies: Matos Liceia Home organizes shipping; in the case of visible transport damage, this must be reported immediately to both the delivery service and Matos Liceia Home.

After handover to Swiss Post, Matos Liceia Home is not responsible for delivery delays (standard delivery time: approx. 2 working days).

Shipping costs: CHF 8.00 per order under CHF 160.00. For orders of CHF 160.00 or more, delivery is free of charge.

5. Right of Withdrawal / Returns

Customers have the right to return ordered goods within 14 days of receipt.

Condition: The goods must be in their original packaging, unused, and unwashed.

Return shipping costs are borne by the customer.

The refund will be issued to the original payment method after receipt and inspection of the returned goods.

6. Warranty

The statutory warranty under the Swiss Code of Obligations (OR) applies.

Excluded from the warranty are damages caused by improper use or disregard of care instructions.

7. Liability

Matos Liceia Home is liable only for damages caused intentionally or by gross negligence.

Any further liability is excluded to the extent permitted by law.

8. Applicable Law and Jurisdiction

Contracts between Matos Liceia Home and the customer are governed exclusively by Swiss law. The UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.

Place of jurisdiction is the registered office of Matos Liceia Home, Neuenhof (AG), Switzerland.

9. Severability Clause

If any provision of these GTC is or becomes invalid, the validity of the remaining provisions shall remain unaffected.

Last updated on October 2025.